Online Bookings Terms and Conditions

RACV Healesville does not refund online payments unless the course is officially closed by the course superintendant.

CONFIRMATION

Successful online bookings will receive an automatic confirmation via email.
No further confirmation is required.
The internet booking system is directly linked to the reservation software, and the customer will only be contacted if a RACV Healesville staff member has a query regarding your booking. If a confirmation email is not received, the customer must check that the email entered is correct. Queries, questions or problems with the RACV Healesville Booking System please telephone (03) 5969 9451. The customer is required as proof of booking to provide the reference number or the credit card used to secure the booking at the time of registration to the reservations staff.
RACV Healesville reserves the right to alter tee times without notice due to circumstances outside of RACV Healesville’s control. (E.g. lightning, slow play, course renovations)

TEE TIME MODIFICATIONS

Bookings cannot be modified online. Modifications to tee times can be made by calling the Pro Shop on (03) 5969 9451 or sending a detailed email to healesville@golf.racv.com.au together with a copy of the original confirmation email. No guarantee can be given for the requested date/time.
Should the customer wish to modify or change their booking to an alternative time or date, contact must be made with RACV Healesville 48hrs before the reserved tee time, the customer must speak to the Leisure Manager or delegated proxy on (03) 5969 9451 or email healesville@golf.racv.com.au. The Leisure Manager or delegated proxy will confirm availability of the new tee time date and time and when modifications cannot be processed immediately a credit note will be issued.

Should the customer not be able to confirm a re-scheduled tee time, a ‘credit note’ will be provided. To redeem the ‘credit’ the customer is required to reschedule the tee times at a mutually agreed time. Credit notes are issued for TEE TIMES ONLY.
RACV Healesville reserves the right to refuse a ‘credit note’ should the customer not provide 48 hours’ notice to a staff member of RACV Healesville.
Should a player of a prepaid group tee time become unable to play, the Pro Shop must be advised within 48 hours, should 48 hours not be provided, RACV Healesville reserves the right to refuse credit note for this non played tee time.
You must check in at the Pro Shop a minimum of 15-20 minutes before your tee time is due to start, should you not arrive and register with the Pro Shop you may risk the cancellation of your tee time, in this event a credit note will not be given.
Balance credit note must be used in full before credit note expiry date, partial credits will not be re-issued.

In exceptional circumstances the Leisure Manager or delegated proxy may issue refunds. Refunds will only be paid towards the credit card used to secure the booking. In the event of a refund the credit card details must be supplied with the corresponding security pin number.
After the confirmation of credit card details, refunds will be issued within 7 working days.
RACV Healesville reserves the right to remove customers from the course if the rules of RACV Healesville have not been adhered to. These rules are consistent with the etiquette outlined by the R&A in the rules of golf and are monitored by Pro Shop staff.
All patrons utilising the RACV Healesville golf courses do so under the instruction of the Pro Shop staff. Failure to adhere to instructions may result in removal from the golf course.
No refunds will be given in the event that the customer is removed from the course.

In the event that bookings are made in multiples and a player does not show, no refund will be given for the “no show” player. In the event that a player is unavailable to play for a pre-booked tee time reservation 48hrs notice must be given to an authorised representative of RACV Healesville and a credit note for the tee time will be issued. The ‘credit note’ will be issued and must be used at a mutually agreed time.

GUIDELINES FOR PLAY

Markers indicate distances to the centre of the green on par 4’s and 5’s at 100, 150 and in some cases 200 metres.
Golfers must give way to ground staff at all times.
The course marshall controls play and direction must be taken from him/her.
Management reserves the right to remove persons inappropriately behaved or attired from the course.
Should your group be unable to keep up with the group ahead and you are delaying the progress of the following group they should be called to play through.

GOLF CART ASSUMPTION OF RISK, WAIVER OF LIABILITY AND INDEMNITY
Please read this document carefully. By booking via the RACV Healesville Golf Club miClub page,
you are, as the representative of the group, both personally and on behalf of the group, giving up
substantial rights, including the right to sue RACV Sales and Marketing Pty Ltd ABN 44 004 060 833
trading as RACV Healesville Country Club, its officers, employees and agents ( “RACV”) and any or
all parent, subsidiary or affiliate companies of RACV and any of their respective officers, employees
and agents.

RULES AND REGULATIONS

All golf cart drivers must be over 18 years of age and MUST have a current driver’s licence.
Children are NOT allowed to drive golf carts at any time.
Golf carts must not be operated in a manner that may endanger passengers or other people on the
course, or damage property.
No more than 2 persons and 2 golf bags are allowed in the golf cart at any one time.
Persons are NOT permitted to ride on the back of a golf cart for any reason.
Golf carts are NOT to be driven anywhere except to the car park, on the golf course fairways and on
designated cart paths.
On par 4s and par 5s, carts may be driven on fairways but must return to cart paths when within 50
metres of greens.
On all par 3s carts MUST remain on cart paths at all times.
All steep ground, bare areas and areas affected by water must be avoided.
All golf cart drivers must not be intoxicated (whether by drugs or alcohol) whilst in control of the golf cart

DAMAGE TO GOLF CART
I agree to return the golf cart immediately following completion of use, in as good condition as I
received it, normal wear and tear excepted. I agree to pay for any damage or loss (including any legal
costs incurred by RACV) to the golf cart whilst the golf cart is in my possession and control.

WAIVER OF LIABILITY, ASSUMPTION OF RISK AND INDEMNITY AGREEMENT
Waiver of Liability: In consideration of being permitted to use RACV’s golf cart, to the extent permitted
by law, I hereby waive, release, covenant not to sue and discharge RACV, its officers, employees and
agents from any and all claims, actions, suits, demands, losses and other liabilities of any kind
resulting from the inherent risks of using the golf cart or the negligence of RACV that I may have
arising from use of the golf cart. This applies to personal injury (including death) from incidents arise
from the use of the golf cart and any and all claims resulting from damage to, loss of, or theft of
property.
Assumption of Inherent Risk: Use and control of a golf cart, by its very nature, carries with it certain
inherent risks that cannot be eliminated regardless of the care taken to avoid injuries. The specific
risks vary from one activity to another, from one location to another, from one individual to another,
but the risks of driving, riding or using a golf cart range from minor injuries to major and catastrophic
injuries including paralysis and death. I understand and agree that it is my responsibility to assess the
hazards presented by my use of the golf cart and further agree that I am the ultimate judge as to
whether I can use the golf cart without risk of harm to myself and others.

Indemnification Agreement: To the extent permitted by law, I agree to DEFEND, INDEMNIFY AND
HOLD HARMLESS RACV, its officers, employees and agents, from and against any and all claims,
demands, actions or causes of actions, for costs, legal fees, expenses or damages to personal
property, or personal injury, or death, which may result from any use of the golf cart. This applies both
to claims arising from the inherent risks of using the golf cart or the negligence of RACV, its officers,
employees and agents. Furthermore, i warrant that i am familiar with the operation, use and control of the golf cart, that i have read the rules above and that i am able to operate the golf cart safely and in accordance with the rules.